The Department of Veterans' Affairs
 

Help information for health providers



Secure access to online services

DVA Connect online services give you secure access to information and transactions.

Before you can access our online services, you'll need a Medicare digital certificate (PKI). This security credential protect your security and privacy when dealing with us online.

DVA uses VANguard for its business to government authentication. You will be taken to the VANguard website for the registration process and to provide details of your Medicare digital certificate, and then automatically returned to DVA to start using the range of online services.


VANguard e-authentication

VANguard supports Australian businesses and service providers by allowing them to conduct transactions securely with government agencies (federal, state or local government) using a digital credential.

It enables a government agency to accept a business user's digital credential and then direct that credential to VANguard for authentication. VANguard verifies the digital signature and validates the certificate using an appropriate certification authority within a secure environment. The VANguard eAuthentication model is designed to support a range of business scenarios as well as support a range of digital credentials.

As an authorised health provider to DVA, you can access secured transaction services online using your Medicare digital certificate, which will be verified through VANguard for your protection.


Health providers - If you have not previously registered with Medicare

To register as a Registered Medicare Australia Communities of Interest (CoI) Site or a Registered Medicare Australia Healthcare Professional Individual you must complete an application form and submit Evidence of Identity documents.


Healthcare professional individuals

If you are a Healthcare Professional Individual and you have not previously registered with Medicare Australia, please read the certificate pre-application checklist.

Once you have read the pre-application checklist please complete the Application form for a non-known Medicare Australia Healthcare Professional Individual Certificate.

Please ensure you provide the Evidence of Identity documents with your certificate application form and provide to Medicare directly – not to DVA.


Healthcare sites

If you are a site and you have not previously registered with Medicare Australia, please read the certificate pre-application checklist.

Once you have read the checklist please complete the Application form for a non-known Medicare Australia Communities of Interest (CoI) Site Certificate.

Please ensure you provide the Evidence of Identity documents with your certificate application form.


Health providers - Registered Medicare Australia Providers and Registered Medicare Australia Sites that have previously registered with Medicare Australia

For Site Certificates please complete the Registered Medicare Australia Communities of Interest (CoI) Site Certificate application form.

As you have previously registered with Medicare Australia you are not required to submit Evidence of Identity documents.

For Healthcare Professional Individual Certificates please complete the Registered Medicare Australia Healthcare Professional Individual Certificate application form.

As you have previously registered with Medicare Australia you are not required to submit Evidence of Identity documents.


Health providers - Register for a Medicare individual or site certificate

Apply for a Medicare certificate


More Help?

For further assistance, please contact the Transport Provider Online Team at health.provider.online@dva.gov.au.


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