VHC Provider Portal Readiness Checklist

We have decided who will be the AUSkey administrator for our organisation.

This administrator is appointed when you apply for the initial AUSkey for your organisation. The AUSkey administrator creates a Standard AUSkey for each staff member who needs access to the portal.

Our organisation has an AUSkey.

This is the initial AUSkey for your entire organisation. It may also be used for ATO and NDIA access.

We responded to the training needs survey.

Information gathered through the survey allows DVA to develop training that best suits your organisation’s needs.

We have shared the information about the introduction of the portal with our staff.

It is important that your staff is aware of the introduction of the portal. This will ensure a minimal disruption to their daily tasks and to your business.

We have decided who will be the portal manager(s) for our organisation.

A portal manager has access to all the functions in the portal to create, change and delete user accounts. You can have more than one portal manager, for example, when your organisation has offices in multiple locations.

The portal manager(s) details have been provided to DVA.

You will need to provide the details of the portal manager(s) to Online_Services_Support@dva.gov.au (use underscores ‘_’ ) with the subject line “Portal Manager”.

We have identified each staff member who needs access to the portal.

You need to identify each staff member in your organisation who will need access to the portal.

An individual AUSkey has been set up for each user of the portal.

The AUSkey administrator in your organisation creates an individual AUSkey for each staff member who needs access to the portal.

DVA has current contact details for key staff members of our organisation.

It is important that DVA have the current contact details for the people in your organisation.

We have identified the type of account each staff member needs.

The account type determines what actions a user can perform in the portal.
• Portal manager – Has access to every function in the portal. They can create, edit and delete user accounts.
• Service Delivery – Can access service plans.
• Claims Officer – Can enter and validate claim information.
• Read information only – Can see all information but cannot change anything.

We have decided the on region(s) that each staff member should have access to.

Each user will only be able see information for those regions to which the portal manager has given them access.

The portal manager has created a user account for each staff member based on the account type and region.

The portal manager will need to create an account of one of the types mentioned above for each user who needs access to the portal.

We have advised DVA which staff members will attend classroom training sessions.

For planning purposes DVA needs to know how many and which staff require either virtual or face-to-face classroom sessions.

Through the portal we have supplied DVA with the email address for urgent emails.

Any urgent emails, such as urgent service plans and notifications, will be sent to the address you nominate.

We have made staff members aware of available e-Learning.

Your staff can access e-Learning for every function of the portal at any time. You will find the e-Learning modules on the welcome page of the portal.

All staff members with a user account have successfully logged on to the portal.

Each staff member with a user account should log in to the portal. From the portal’s welcome page they can access more information and e-Learning.

Our staff members have completed their training.

Face-to-face training, virtual classrooms and e-Learning are available to make sure your staff is ready by the 2nd June to start using the portal.