Account Activation


Overview

The VHC Provider Portal uses the VANguard system to authenticate users. VANguard will check that the user attempting to access the portal has an individual AUSkey. To obtain an AUSkey refer to the following website: Australian Business Register

In addition to having an AUSkey, each user will need to be set up in the portal with the correct access to functionality and regions. Your organisationís Portal Manager will set up the user and then generate an activation code that is emailed to the user. This activation code is used to activate the userís portal account the first time they log in to the portal.


Activate your account

To activate your account:

1. Access the DVA Home page www.dva.gov.au

The DVA Home page displays.

The DVA Home page appears

2. In the DVA online services section, click on the VHC Provider Portal links.

The DVA online services screen displays.

DVA Online Services

3. In the Veterans' Home Care section, click on the Login button.

The below login screen will display when your AUSkey is found on your computer. If your AUSkey is not found, an error screen will display and you will be unable to continue with your account activation. For assistance refer to AUSkey documentation.

The DVA VHC Provider Portal login screen appears

The DVA VHC Provider Portal login screen displays

4. If required, select the AUSkey relevant to doing business with DVA.

5. In the Password field, enter your AUSkey password.

6. Click on the Continue button.

The below login screen will display when your AUSkey is found on your computer. If your AUSkey is not found, an error screen will display and you will be unable to continue with your account activation. Please check the details with the AUSkey Administrator.

The Account activation screen displays

The Account activation screen displays

7. In the Australian Business Number (ABN) field, check your organisationís ABN is displayed.

8. In the Activation code field, enter the activation code that was emailed to you.

9. Click on the Next button.

The Deed of confidentiality screen displays

The Deed of Confidentiality screen displays.

10. Read the Deed of Confidentiality.

11. After reading the Deed, select the By checking this box I agree to the Deed of Confidentiality checkbox.

12. Click on the Submit button.

The VHC Provider Portal Home page screen displays

The VHC Provider Portal Home page screen displays

You have now activated your account.




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