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By using the Document Upload Service you are agreeing:
The Document Upload Service is operated by the Australian Government, as represented by the Department of Veterans' Affairs (the department). It has been designed to enable authorised providers and clients with the ability to send documents to the department for processing.
You will need to be:
You must:
You must not use the Document Upload Service:
The department will take reasonable care to ensure the continued availability of the Document Upload Service.
However, the department, to the greatest extent permitted by law, does not give any warranty, representation or guarantee that the Document Upload Service will be free from defects, viruses and other malware, third party interception or other security threats or vulnerabilities.
The department is responsible for ensuring the security of information while it is being collected by, stored on or passing through the Document Upload Service.
Personal information is stored securely by the department following best practice security recommendations.
Any officer who, without authority, accesses information provided through the Document Upload Service can be subject to Code of Conduct proceedings under the Public Service Act 1999, and if a criminal offence has been committed may be prosecuted and penalised.
Your personal information is protected by law, under the Privacy Act 1988 and is managed by the department as set out in the Financial and Health Information Privacy Notice.
You can find more information about the way in which the department will manage your personal information by accessing the department's privacy policy.
Laws relating to these terms of use
Any legal questions about these terms of use will be decided by applying the laws of the Australian Capital Territory, Australia (ACT). If legal action is brought in a court in the ACT, you will not be allowed to argue that the matter should be heard in a court outside the ACT.
However, the department will consider any reasonable request to bring legal action in a different State if there are appropriate reasons for doing so (for example, if you are unable to travel due to medical reasons).
The department may change, add or remove any of the functionality of the Document Upload Service, or make changes to these terms of use at any time. If those changes affect your rights or responsibilities, the department will tell you and you will be asked to accept the new terms of use. If you are told about a new version of the terms of use, you will need to accept them before you will be able to use the Document Upload Service.
Your feedback is important to us, we value your opinion and want to hear what you think about the quality of the department's service. The department will use your feedback to improve its services. The best way to leave your feedback is by visiting www.dva.gov.au/contact/feedback.
The Provider Upload Page (PUP) is a Department of Veterans' Affairs (DVA) online initiative enabling providers to upload Rehabilitation & Compensation (R&C) invoices, and associated case/claim-related documentation, electronically.
To upload an R&C invoice, or associated case/claim-related .pdf document, follow these instructions:
You can now select the document type you would like to upload.
The menu displays the document types you can upload based on the TRN entered.
Note: Rehabilitation cases display a different list of document types.
Medical invoice is selected in this example (for demonstration purposes only).
For invoices and claims for medical costs you will be prompted to enter the invoice number and amount (inc GST). These are mandatory.
Note: To ensure faster payment and case/claim processing please select the appropriate document type you require each time you upload.
The Choose file to upload window displays.
The selected document is uploaded and its file pathway displays under the Select document to upload field.
Note: If you have selected the wrong document to upload, select Cancel and go to step 5.
If your document was successfully uploaded, the PUP displays the message: "Your document was successfully uploaded".
If you uploaded an invoice, an upload reference number will be displayed.
To upload another document associated to the same TRN (same client, same claim/case), go back to step 5.
To upload a document associated to a different TRN, select Enter new TRN and go to step 3.
Note: If your document was not successfully uploaded, the PUP error message displays the message: "Something has gone wrong with the request and it was not able to be completed. Please check the link and try again".
Your document is not successfully submitted to DVA. Please check the link and try again.
Answers to frequently asked questions are available via the PUP.
To access the FAQs, follow these instructions:
The Frequently asked questions window displays.
