The Department of Veterans' Affairs
 

ESO Portal Registration Information

What is the ESO Portal?

The ESO Portal is an online facility that makes it easier for advocates and pension officers in Ex-Service Organisations (ESO) to lodge claims and reviews.

Claim representatives can check claimants' DVA history and track progress of claims and reviews – without the need to phone DVA or lodge an FOI request. ESOs can also claim DVA BEST funding in the portal.

ESOs use AUSkey to access the ESO Portal. The Australian Taxation Office has advised that AUSkey will be decommissioned at the end of March 2020.

A new authentication solution called Provider Digital Access (PRODA) has been made available to enable secure access to DVA Online Services. You will be able to access the ESO Portal via either AUSkey login or PRODA Login until decommission of AUSKey occurs at the end of March 2020.

Please note that only the authentication solution is changing, the services will continue to be provided by DVA as before.

How to access PRODA

Organisations can "self-register" to use the ESO Portal. Each portal "user" requires authorisation from the organisation to use the ESO Portal. This is a PRODA account.

PRODA is a secure login. By granting a PRODA account, the organisation verifies the identity of the user and vouches for their authority to access and share information using the Portal.

How to get a PRODA account

Follow these steps to prepare for the change to PRODA. We encourage all ESO portal managers and individual members who use DVA Online Services to do this as soon as possible to avoid any disruption in accessing our services.

Identify the authorised person for their organisation, listed on the Australian Business Register, as they will need to set up the organisation in PRODA.

The authorised person for an organisation to:

Other personnel using DVA Online Services to:

For information or assistance with PRODA please contact PRODA Support on 1800 700 199 (option 1) or email proda@servicesaustralia.gov.au or visit servicesaustralia.gov.au/proda

For information or assistance with the Ex-Service Organisation Portal please contact 1800 555 254.


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